Shipping policy

Shipping Policy

This policy outlines our shipping procedures and estimated delivery times for your orders.

1. Order Processing

  • Processing Time: All orders are processed and prepared for shipment within 1-3 business days (excluding weekends and holidays) from the time the order is placed.
  • Notification: You will receive an order confirmation email immediately after purchase, and a second email with your tracking information once your order has been shipped.

2. Shipping Rates and Delivery Estimates

We are happy to offer FREE SHIPPING on all orders, worldwide.

  • USA,Canada,Uk,Australia: 7-12 business days
  • International (Rest of the world): 7-12 business days

Please Note: Transit times are estimates and are not guaranteed. Delivery times may vary depending on the destination and any potential delays experienced by the carrier.

3. Shipping Issues

  • Incorrect Address: It is the buyer's responsibility to ensure that the shipping address entered is correct. We are not responsible for delays or non-delivery due to incorrect shipping information provided at the time of purchase.
  • Lost or Damaged Packages: If tracking information indicates that your package was delivered but you have not received it, or if your package arrives damaged, please contact us within 7 days of the estimated delivery date. We will work with you and the courier to resolve the issue.


4. Questions

If you have any questions or require clarification about our Shipping Policy, please do not hesitate to contact our customer service team at: info@norrister.com.